{"page":{"id":"01JV1WR12HAKF6Z9DJKMB0JAHM","name":"Siit","url":"https://status.siit.io/","updated_at":"2026-09-17T09:33:33Z"},"incidents":[{"id":"01M2P4GT7X5AVZN7VVE0B194HD","name":"increased response time","status":"resolved","created_at":"2026-09-16T22:13:41Z","updated_at":"2026-09-17T09:33:33Z","resolved_at":"2026-09-17T09:33:33Z","impact":"major","page_id":"01JV1WR12HAKF6Z9DJKMB0JAHM","incident_updates":[{"id":"01M2QBDP7R47D6GK6VWZ9GAR5Z","body":"**Summary**\nBetween the evening of 16 September and the morning of 17 September, Siit was intermittently slow and some requests failed. The admin dashboard was most affected. Two short interruptions of a few minutes each occurred on 17 September while our primary database failed over and recovered. The platform has been stable since _10:50 CEST on 17 September_.\n\n**Impact**\n\n• _16 September, 20:20 to 00:15 CEST (18:20 to 22:15 UTC)_: intermittent slowness in the admin dashboard, with occasional requests timing out.\n\n• _17 September, 08:30 to 10:50 CEST (06:30 to 08:50 UTC)_: sustained slowness. Requests from the admin dashboard, the employee portal and the Slack and Teams integrations could take many seconds or fail with an error.\n\n• _17 September, 09:19 to 09:31 CEST and 10:36 to 10:47 CEST_: two brief interruptions of all write operations while the primary database failed over and returned.\n\n• _17 September, 10:18 to 10:35 CEST_: some Slack/Teams interactions and integration webhooks were not processed on first attempt. They were retried automatically.\n\n\n**No data** was lost or corrupted. Requests that failed returned an error to the user and were not partially applied. Automations and integrations that could not run were queued and completed once the platform recovered.\n\n**What happened**\nA recent change introduced real-time refresh of the admin dashboard, so that changes made by other admins or by automations appeared without a manual reload. Under real-world conditions, especially during high traffic / compute periods, this feature generated far more database read traffic than our testing had shown.\n\n \n\n**How we resolved it**\n\n- We rolled back the real-time refresh feature. The admin dashboard has returned to refreshing on navigation and auto/manual pulling for now.\n- Restored the primary database and increased read replicas capacity.\n- Reduced the number of open database connections from our application servers.\n\n \n\n**What we are doing next**\n- Redesigning the real-time refresh feature to batch updates on the server before it is re-enabled\n- Tightening the safeguards on our database autoscaling and improving our overall architecture to ensure more resilience in the future\n\n \n\nWe are sorry for the disruption. If you noticed an impact we have not described here, please contact [support@siit.io](mailto:support@siit.io).","created_at":"2026-09-17T09:33:33Z","display_at":"2026-09-17T09:33:33Z","incident_id":"01M2P4GT7X5AVZN7VVE0B194HD","status":"resolved","updated_at":"2026-09-17T09:33:33Z"},{"id":"01M2Q90RW461PC2JNXKDP3ZS51","body":"Our infra seems to be back on tracks, we are monitoring for results and will provide more information once we confirm after a while.","created_at":"2026-09-17T08:51:33Z","display_at":"2026-09-17T08:51:33Z","incident_id":"01M2P4GT7X5AVZN7VVE0B194HD","status":"monitoring","updated_at":"2026-09-17T08:51:33Z"},{"id":"01M2Q8AEMEGESQ0PKKPYV7N0ND","body":"Our jobs are pilling up, we are still applying some changes to fix the underlying issue and we expect to come back to normal in a few minutes. You might notice errors with our agents in the meantime until our queues has fully catched up.","created_at":"2026-09-17T08:39:22Z","display_at":"2026-09-17T08:39:22Z","incident_id":"01M2P4GT7X5AVZN7VVE0B194HD","status":"monitoring","updated_at":"2026-09-17T08:39:22Z"},{"id":"01M2Q51XR01J10625GASHQMS2Z","body":"We applied some configuration changes on our database cluster and are monitoring for recovery","created_at":"2026-09-17T07:42:16Z","display_at":"2026-09-17T07:42:16Z","incident_id":"01M2P4GT7X5AVZN7VVE0B194HD","status":"monitoring","updated_at":"2026-09-17T07:42:16Z"},{"id":"01M2Q43TTQ247K1MSA3NHMMJRP","body":"The load and response time have been steadily increasing this morning and we're on it","created_at":"2026-09-17T07:25:50Z","display_at":"2026-09-17T07:25:50Z","incident_id":"01M2P4GT7X5AVZN7VVE0B194HD","status":"identified","updated_at":"2026-09-17T07:25:50Z"},{"id":"01M2P8ADSDGZBB5X4EJE53B5P8","body":"We have identified the issue, applied a fix and we are seeing a noticeable decrease in response time. We'll keep monitoring for now.","created_at":"2026-09-16T23:20:06Z","display_at":"2026-09-16T23:20:06Z","incident_id":"01M2P4GT7X5AVZN7VVE0B194HD","status":"monitoring","updated_at":"2026-09-16T23:20:06Z"},{"id":"01M2P4GT7X8T7ABFCJ1NB62X5S","body":"We are investigating slower than usual response time and are investigating the reason","created_at":"2026-09-16T22:13:41Z","display_at":"2026-09-16T22:13:41Z","incident_id":"01M2P4GT7X5AVZN7VVE0B194HD","status":"investigating","updated_at":"2026-09-16T22:13:41Z"}]},{"id":"01M25VQHDDNR4NZVGHRAGNCFEP","name":"Infrastructure issue","status":"resolved","created_at":"2026-09-10T14:32:13Z","updated_at":"2026-09-10T15:21:40Z","resolved_at":"2026-09-10T15:21:40Z","impact":"major","page_id":"01JV1WR12HAKF6Z9DJKMB0JAHM","incident_updates":[{"id":"01M25YJ2QHFVHVPSKP5V0WD9ZV","body":"This incident is now resolved. It was caused by an infrastructure configuration change that had unintended side effects. The change has been rolled back and we've added safeguards so it can't happen again. Apologies for the disruption and thank you for your patience.","created_at":"2026-09-10T15:21:40Z","display_at":"2026-09-10T15:21:40Z","incident_id":"01M25VQHDDNR4NZVGHRAGNCFEP","status":"resolved","updated_at":"2026-09-10T15:21:40Z"},{"id":"01M25WCS1FZS8V8TY45YM8DW8E","body":"We have deployed a fix and are monitoring ","created_at":"2026-09-10T14:43:49Z","display_at":"2026-09-10T14:43:49Z","incident_id":"01M25VQHDDNR4NZVGHRAGNCFEP","status":"monitoring","updated_at":"2026-09-10T14:43:49Z"},{"id":"01M25VQHDD100DW3DQZ3603H2J","body":"We are experiencing an issue with our infra and our team is on it","created_at":"2026-09-10T14:32:14Z","display_at":"2026-09-10T14:32:13Z","incident_id":"01M25VQHDDNR4NZVGHRAGNCFEP","status":"investigating","updated_at":"2026-09-10T14:32:14Z"}]},{"id":"01M1EKA9DDYKGQA6KZCAR1Z2KP","name":"Issue impacting AI providers","status":"resolved","created_at":"2026-09-01T13:42:39Z","updated_at":"2026-09-02T08:41:38Z","resolved_at":"2026-09-02T08:41:38Z","impact":"minor","page_id":"01JV1WR12HAKF6Z9DJKMB0JAHM","incident_updates":[{"id":"01M1GMFTFWM87D332C44PGSYCA","body":"We haven't received such errors for the past 12h on OpenAI's LLM","created_at":"2026-09-02T08:41:38Z","display_at":"2026-09-02T08:41:38Z","incident_id":"01M1EKA9DDYKGQA6KZCAR1Z2KP","status":"resolved","updated_at":"2026-09-02T08:41:38Z"},{"id":"01M1EKA9DDD7RZ2A82DS3WH94N","body":"We are seing an unusualy elevated error rate response from one of our LLM provider (OpenAI), our own AI agents are impacted","created_at":"2026-09-01T13:42:39Z","display_at":"2026-09-01T13:42:39Z","incident_id":"01M1EKA9DDYKGQA6KZCAR1Z2KP","status":"identified","updated_at":"2026-09-01T13:48:40Z"}]},{"id":"01M1EDAR84JSXTNJGY8DB3RG05","name":"Increased response time","status":"resolved","created_at":"2026-09-01T11:58:03Z","updated_at":"2026-09-01T18:12:40Z","resolved_at":"2026-09-01T18:12:40Z","impact":"minor","page_id":"01JV1WR12HAKF6Z9DJKMB0JAHM","incident_updates":[{"id":"01M1F2RPQ0HDD2PGR3PTHQRQ94","body":"The issue didn't reproduce - we implemented a few counter mesure for future occurences.","created_at":"2026-09-01T18:12:40Z","display_at":"2026-09-01T18:12:40Z","incident_id":"01M1EDAR84JSXTNJGY8DB3RG05","status":"resolved","updated_at":"2026-09-01T18:12:40Z"},{"id":"01M1EF50JE4XR09SHYB9JE42NN","body":"Infrastructure is back to \"normal\" state - we are still working on improving the delay to resorb such spikes even more.\n\nTimeline (CEST):\n_13:51_ - issues affecting our read cluster started pilling up\n13.56 - Autoscalers started kicking in\n14:01 - Autoscalers fully resorbed the issue","created_at":"2026-09-01T12:29:52Z","display_at":"2026-09-01T12:29:52Z","incident_id":"01M1EDAR84JSXTNJGY8DB3RG05","status":"monitoring","updated_at":"2026-09-01T12:29:52Z"},{"id":"01M1EDAR84CRCPCQ66Q5PVDMMZ","body":"We are investigating an increase in latency","created_at":"2026-09-01T11:58:03Z","display_at":"2026-09-01T11:58:03Z","incident_id":"01M1EDAR84JSXTNJGY8DB3RG05","status":"investigating","updated_at":"2026-09-01T11:58:03Z"}]},{"id":"01M1136ACB1Z5W85BBZF72DXD6","name":"App is slow to respond","status":"resolved","created_at":"2026-08-27T07:50:44Z","updated_at":"2026-08-27T11:05:09Z","resolved_at":"2026-08-27T11:05:09Z","impact":"major","page_id":"01JV1WR12HAKF6Z9DJKMB0JAHM","incident_updates":[{"id":"01M11EA9Z6K8SVT0QBHFAGKPVY","body":"We have resolved the incident and improved some of our infra to lower the risk of it happening again with those conditions.","created_at":"2026-08-27T11:05:09Z","display_at":"2026-08-27T11:05:09Z","incident_id":"01M1136ACB1Z5W85BBZF72DXD6","status":"resolved","updated_at":"2026-08-27T11:05:09Z"},{"id":"01M115FAZ1VMFYDHZCJHGYXV3Z","body":"Our metrics are back to normal, we are still implementing more safeguards in the meantime while we keep monitoring","created_at":"2026-08-27T08:30:37Z","display_at":"2026-08-27T08:30:37Z","incident_id":"01M1136ACB1Z5W85BBZF72DXD6","status":"monitoring","updated_at":"2026-08-27T08:30:37Z"},{"id":"01M113RV505C8ZAFCNTTPJ172T","body":"we have identified the issue and are working on resolving it asap","created_at":"2026-08-27T08:00:51Z","display_at":"2026-08-27T08:00:51Z","incident_id":"01M1136ACB1Z5W85BBZF72DXD6","status":"identified","updated_at":"2026-08-27T08:00:51Z"},{"id":"01M1136ACBD6PD0DPEPHTQ5S9B","body":"We are investigating why our job processing are being much slower than usual","created_at":"2026-08-27T07:50:44Z","display_at":"2026-08-27T07:50:44Z","incident_id":"01M1136ACB1Z5W85BBZF72DXD6","status":"investigating","updated_at":"2026-08-27T07:50:44Z"}]},{"id":"01KYQ25MR637R30CN4QJQ791MN","name":"Issue affecting customers using the Ticketing integration","status":"resolved","created_at":"2026-07-29T13:49:05Z","updated_at":"2026-07-29T16:49:17Z","resolved_at":"2026-07-29T15:41:23Z","impact":"minor","page_id":"01JV1WR12HAKF6Z9DJKMB0JAHM","incident_updates":[{"id":"01KYQ8K88E6HAXVA1ZWRVSSSWH","body":"**Post mortem**\n\n**What happened**: We received a report of old integration comments surfacing on stale requests at `13:39 UTC` today, after investigation, and until the fix was shippe (between `2026-07-29 13:30:08 UTC` to `2026-07-29 15:12:06 UTC`) a handful of customers were impacted.\n\n**Why it happened**: following a sync-configuration update on our ticketing integrations (Jira, Intercom…), our synchronization provider re-delivered historical comments from your tickets. Some of these old comments were re-imported as new messages on the affected requests, specifically on customers that had previously removed / re-plugged their ticketing integration.\n\n**What we did**: A fix has been shipped live shortly after: historical comments can no longer be re-imported as new messages, and the import pipeline is now protected against this kind of re-delivery. We've also run a cleanup of the duplicated data.\n\nWe'll contact the affected customer shortly with final number on affected imported messages.\n\nWe're sorry for the inconvenience.","created_at":"2026-07-29T15:41:23Z","display_at":"2026-07-29T15:41:23Z","incident_id":"01KYQ25MR637R30CN4QJQ791MN","status":"resolved","updated_at":"2026-07-29T15:41:23Z"},{"id":"01KYQ6SDWJ3T1ZVKFWP20K9FPR","body":"The fix is currently being pushed","created_at":"2026-07-29T15:09:48Z","display_at":"2026-07-29T15:09:48Z","incident_id":"01KYQ25MR637R30CN4QJQ791MN","status":"monitoring","updated_at":"2026-07-29T15:09:48Z"},{"id":"01KYQ5255A7133XD5ZBWF7WCJ6","body":"After thorough investigation the blast radius has been identified to only a handful of customers, you should receive a message shortly after the fix is pushed explaining the impact.\n\nA fix is being pushed shortly to avoid those conditions occurring again - we'll also run a cleanup of the few affected requests (~80).\n\n**Important**: no data was lost or exposed. The re-imported messages came from your own tickets and were only ever visible to people who already had access to the requests in question. Unfortunately, Slack notifications that were already sent cannot be recalled.","created_at":"2026-07-29T14:39:37Z","display_at":"2026-07-29T14:39:37Z","incident_id":"01KYQ25MR637R30CN4QJQ791MN","status":"identified","updated_at":"2026-07-29T14:39:37Z"},{"id":"01KYQ25MR6V9G209NBP4H90C8K","body":"We are investigating an issue of old Zendesk/Intercom/Jira messages from existing Siit threads being re-imported following a fix we recently pushed. \n\nThis issue only affects messages with attachments, we are working on a fix and we'll keep you update.","created_at":"2026-07-29T13:49:05Z","display_at":"2026-07-29T13:49:05Z","incident_id":"01KYQ25MR637R30CN4QJQ791MN","status":"identified","updated_at":"2026-07-29T14:19:20Z"}]},{"id":"01KY1YFWXX1FZPCPVSHYW07A03","name":"Slow response time from our servers","status":"resolved","created_at":"2026-07-21T09:00:44Z","updated_at":"2026-07-22T07:52:04Z","resolved_at":"2026-07-22T07:52:04Z","impact":"minor","page_id":"01JV1WR12HAKF6Z9DJKMB0JAHM","incident_updates":[{"id":"01KY4CYWHYA23SA5RDHBDJMEZQ","body":"Incident is resolve, we'll keep monitoring tightly for response times","created_at":"2026-07-22T07:52:04Z","display_at":"2026-07-22T07:52:04Z","incident_id":"01KY1YFWXX1FZPCPVSHYW07A03","status":"resolved","updated_at":"2026-07-22T07:52:04Z"},{"id":"01KY2P3F401Y2FCDX020J7P2DY","body":"A fix has been deployed and we'll keep monitoring for the next few days","created_at":"2026-07-21T15:53:22Z","display_at":"2026-07-21T15:53:22Z","incident_id":"01KY1YFWXX1FZPCPVSHYW07A03","status":"monitoring","updated_at":"2026-07-21T15:53:22Z"},{"id":"01KY212GVW8N4ZVXG9972ZAW90","body":"we are still working on fixes to prevent the burst from happening again but our DB metrics are back to normal","created_at":"2026-07-21T09:45:51Z","display_at":"2026-07-21T09:45:51Z","incident_id":"01KY1YFWXX1FZPCPVSHYW07A03","status":"identified","updated_at":"2026-07-21T09:45:51Z"},{"id":"01KY1Z6Y4NB14AVM93E8NFDZPY","body":"Our main database is under heavy load and is taking higher than usual time to process queries, auto-scaling is working to compensate but we're still investigating what caused the issue on the first place.","created_at":"2026-07-21T09:13:19Z","display_at":"2026-07-21T09:13:19Z","incident_id":"01KY1YFWXX1FZPCPVSHYW07A03","status":"identified","updated_at":"2026-07-21T09:13:19Z"},{"id":"01KY1YFWXXESX0Z39109AAGF3N","body":"We are currently investigating higher than usual response times","created_at":"2026-07-21T09:00:44Z","display_at":"2026-07-21T09:00:44Z","incident_id":"01KY1YFWXX1FZPCPVSHYW07A03","status":"investigating","updated_at":"2026-07-21T09:00:44Z"}]},{"id":"01KSN1270DKNW8PZXTQCR4Q1N1","name":"Issues affecting OpenAI models","status":"resolved","created_at":"2026-05-27T15:32:46Z","updated_at":"2026-05-27T22:26:08Z","resolved_at":"2026-05-27T22:26:08Z","impact":"minor","page_id":"01JV1WR12HAKF6Z9DJKMB0JAHM","incident_updates":[{"id":"01KSNRQ3AW7FKTWHQD6GGZBBTZ","body":"We haven't seen any error popping for a while and the provider's incident is closed as well.","created_at":"2026-05-27T22:26:08Z","display_at":"2026-05-27T22:26:08Z","incident_id":"01KSN1270DKNW8PZXTQCR4Q1N1","status":"resolved","updated_at":"2026-05-27T22:26:08Z"},{"id":"01KSN3ZB6BMMK5K20YT908WQVH","body":"The provider applied corrective actions and we are noticing a big decrease in the error response","created_at":"2026-05-27T16:23:38Z","display_at":"2026-05-27T16:23:38Z","incident_id":"01KSN1270DKNW8PZXTQCR4Q1N1","status":"monitoring","updated_at":"2026-05-27T16:23:38Z"},{"id":"01KSN1270DQ09HVW29KAPX99KR","body":"We see a high number of errors due to an issue is currently affecting OpenAI, impacting customers running on its models (cf https://status.openai.com/incidents/01KSMYEEWP0BZYANSMAXWJ3K59)","created_at":"2026-05-27T15:32:46Z","display_at":"2026-05-27T15:32:46Z","incident_id":"01KSN1270DKNW8PZXTQCR4Q1N1","status":"identified","updated_at":"2026-05-27T15:38:23Z"}]},{"id":"01KNPKB3WR9AM0BC5G28MM15KW","name":"IA agent / Assist returning error message","status":"resolved","created_at":"2026-04-08T13:08:39Z","updated_at":"2026-04-08T14:18:06Z","resolved_at":"2026-04-08T14:18:06Z","impact":"major","page_id":"01JV1WR12HAKF6Z9DJKMB0JAHM","incident_updates":[{"id":"01KNPQA94K91ZDFYZVKDNA61J9","body":"The fix has been successfully implemented and our AI service response rate is back to normal","created_at":"2026-04-08T14:18:06Z","display_at":"2026-04-08T14:18:06Z","incident_id":"01KNPKB3WR9AM0BC5G28MM15KW","status":"resolved","updated_at":"2026-04-08T14:18:06Z"},{"id":"01KNPKRDZ5BFWXGQQB8SFA7NSB","body":"A fix has been implemented and we're monitoring for results","created_at":"2026-04-08T13:15:56Z","display_at":"2026-04-08T13:15:56Z","incident_id":"01KNPKB3WR9AM0BC5G28MM15KW","status":"monitoring","updated_at":"2026-04-08T13:15:56Z"},{"id":"01KNPKB3WRCSYXKE48PRF7D1YK","body":"We are seeing an increased error rate on our Agent service and are currently investigating","created_at":"2026-04-08T13:08:39Z","display_at":"2026-04-08T13:08:39Z","incident_id":"01KNPKB3WR9AM0BC5G28MM15KW","status":"investigating","updated_at":"2026-04-08T13:08:39Z"}]},{"id":"01KJSHB01J5MCBEQSZDD3J3Z1M","name":"Increase error response rate","status":"resolved","created_at":"2026-03-03T09:44:16Z","updated_at":"2026-03-11T15:25:14Z","resolved_at":"2026-03-04T08:50:06Z","impact":"major","page_id":"01JV1WR12HAKF6Z9DJKMB0JAHM","incident_updates":[{"id":"01KJW0MH95S5KD3GCK92XYE5DJ","body":"We have implemented some safeguard to avoid our yesterday's cluster issues. We're closing this incident \u0026 keeping an eye on the metrics.","created_at":"2026-03-04T08:50:06Z","display_at":"2026-03-04T08:50:06Z","incident_id":"01KJSHB01J5MCBEQSZDD3J3Z1M","status":"resolved","updated_at":"2026-03-04T08:50:06Z"},{"id":"01KJSHXY9T9RFQY473MK3CFHY3","body":"The issue affecting our Aurora cluster is fixed and jobs haved catched up. We are still investigating why our cluster behaved in such a way to not have it happen again.","created_at":"2026-03-03T09:54:37Z","display_at":"2026-03-03T09:54:37Z","incident_id":"01KJSHB01J5MCBEQSZDD3J3Z1M","status":"monitoring","updated_at":"2026-03-03T09:54:37Z"},{"id":"01KJSHNGQASMV60CH57QP57WAT","body":"Our jobs are pilling up du to an issue with our infrastructure, we are implementing counter measures","created_at":"2026-03-03T09:50:01Z","display_at":"2026-03-03T09:50:01Z","incident_id":"01KJSHB01J5MCBEQSZDD3J3Z1M","status":"identified","updated_at":"2026-03-03T09:50:01Z"},{"id":"01KJSHB01J827AFZYQZC73RN5B","body":"We are investigating an issue affecting our application as we see an increase in our error rate and timeouts happening","created_at":"2026-03-03T09:44:16Z","display_at":"2026-03-03T09:44:16Z","incident_id":"01KJSHB01J5MCBEQSZDD3J3Z1M","status":"investigating","updated_at":"2026-03-03T09:44:16Z"}]},{"id":"01KJF5QN4PTNNEASX4Q2MD0M1N","name":"Increased error rate on our application","status":"resolved","created_at":"2026-02-27T09:09:04Z","updated_at":"2026-03-11T15:25:14Z","resolved_at":"2026-02-27T14:22:40Z","impact":"major","page_id":"01JV1WR12HAKF6Z9DJKMB0JAHM","incident_updates":[{"id":"01KJFQNW1ZMQ5DDQJMXB2S4DNC","body":"Throughput and latency are back to normal, all systems are now 100% ok. Sorry about this inconvenience.","created_at":"2026-02-27T14:22:40Z","display_at":"2026-02-27T14:22:40Z","incident_id":"01KJF5QN4PTNNEASX4Q2MD0M1N","status":"resolved","updated_at":"2026-02-27T14:22:40Z"},{"id":"01KJFNK4HWH762R19SYB3184XX","body":"Our metrics are showing improvements after deployment of the fix, we'll continue monitoring","created_at":"2026-02-27T13:46:13Z","display_at":"2026-02-27T13:46:13Z","incident_id":"01KJF5QN4PTNNEASX4Q2MD0M1N","status":"monitoring","updated_at":"2026-02-27T13:46:13Z"},{"id":"01KJFMXSP1ZE2D90T5QWQ08EEK","body":"A fix has been deployed and we're monitoring for results","created_at":"2026-02-27T13:34:34Z","display_at":"2026-02-27T13:34:34Z","incident_id":"01KJF5QN4PTNNEASX4Q2MD0M1N","status":"monitoring","updated_at":"2026-02-27T13:34:34Z"},{"id":"01KJFK6GE85WGDTDTV6SXGCCXR","body":"We are noticing an increase response time which correlates with higher than usual load and are implementing counter measures","created_at":"2026-02-27T13:04:22Z","display_at":"2026-02-27T13:04:22Z","incident_id":"01KJF5QN4PTNNEASX4Q2MD0M1N","status":"identified","updated_at":"2026-02-27T13:04:22Z"},{"id":"01KJF83V7VBQZ308YGDQ3YAX7M","body":"Still monitoring","created_at":"2026-02-27T09:50:40Z","display_at":"2026-02-27T09:50:40Z","incident_id":"01KJF5QN4PTNNEASX4Q2MD0M1N","status":"monitoring","updated_at":"2026-02-27T09:50:40Z"},{"id":"01KJF7Q99XYBJH52F65DJBZWMP","body":"A fix has been deployed and we're monitoring for results before confirming, but things do appear to be better","created_at":"2026-02-27T09:43:49Z","display_at":"2026-02-27T09:43:49Z","incident_id":"01KJF5QN4PTNNEASX4Q2MD0M1N","status":"monitoring","updated_at":"2026-02-27T09:43:49Z"},{"id":"01KJF5QN4PERKT1RNAS5EDZ203","body":"We are noticing an increase error rate on our application and are on it","created_at":"2026-02-27T09:09:04Z","display_at":"2026-02-27T09:09:04Z","incident_id":"01KJF5QN4PTNNEASX4Q2MD0M1N","status":"identified","updated_at":"2026-02-27T09:09:04Z"}]},{"id":"01KJADWDYWPP0J2DBFYNXCVT4R","name":"Issue affecting SAML authentication","status":"resolved","created_at":"2026-02-25T12:55:17Z","updated_at":"2026-03-11T15:25:14Z","resolved_at":"2026-02-25T13:25:32Z","impact":"minor","page_id":"01JV1WR12HAKF6Z9DJKMB0JAHM","incident_updates":[{"id":"01KJAFKTQ0AZ2KAPT589DK6Q8J","body":"The issue is confirmed to be fixed","created_at":"2026-02-25T13:25:32Z","display_at":"2026-02-25T13:25:32Z","incident_id":"01KJADWDYWPP0J2DBFYNXCVT4R","status":"resolved","updated_at":"2026-02-25T13:25:32Z"},{"id":"01KJAE9AVDY1ESWBAH0ZN97V0G","body":"Fix has been deployed and SAML login should be back to normal","created_at":"2026-02-25T13:02:20Z","display_at":"2026-02-25T13:02:20Z","incident_id":"01KJADWDYWPP0J2DBFYNXCVT4R","status":"monitoring","updated_at":"2026-02-25T13:02:28Z"},{"id":"01KJADWDYWK047HJKRSYMY7XZQ","body":"An issue is affecting existing SAML config and clients might be unable to log in to the admin Portal, a fix is being pushed.","created_at":"2026-02-25T12:55:17Z","display_at":"2026-02-25T12:55:17Z","incident_id":"01KJADWDYWPP0J2DBFYNXCVT4R","status":"identified","updated_at":"2026-02-25T12:55:17Z"}]},{"id":"01KHNYKKF4BPSM8WQXFY7SGMMX","name":"Analytics information not fully up to date","status":"resolved","created_at":"2026-02-17T14:03:30Z","updated_at":"2026-03-11T15:25:14Z","resolved_at":"2026-02-23T10:29:10Z","impact":"minor","page_id":"01JV1WR12HAKF6Z9DJKMB0JAHM","incident_updates":[{"id":"01KJ50QE9A0JDNC1EHJ5X4A246","body":"Data has fully catched-up by the end of last week","created_at":"2026-02-23T10:29:10Z","display_at":"2026-02-23T10:29:10Z","incident_id":"01KHNYKKF4BPSM8WQXFY7SGMMX","status":"resolved","updated_at":"2026-02-23T10:29:10Z"},{"id":"01KHNYKKF46SN29MM75R20C51F","body":"We have identified an issue on our analytics, having a backlog of data pilling up for a few days for some clients.\n\nWe are currently running a backfill of the data, it might take a bit of time but we expect everything to be back to normal in circa 24h~.","created_at":"2026-02-17T14:03:30Z","display_at":"2026-02-17T14:03:30Z","incident_id":"01KHNYKKF4BPSM8WQXFY7SGMMX","status":"identified","updated_at":"2026-02-17T14:03:37Z"}]},{"id":"01KH6GAF2H7MYYY09MAQ6KTW64","name":"Platform being slow","status":"resolved","created_at":"2026-02-11T14:05:14Z","updated_at":"2026-03-11T15:25:14Z","resolved_at":"2026-02-11T16:39:56Z","impact":"minor","page_id":"01JV1WR12HAKF6Z9DJKMB0JAHM","incident_updates":[{"id":"01KH6S5QFJ5DA9EP6KMXYFN323","body":"Our infrastructure has been in a normal state for the past 90min, we'll keep a eye on it but for now we consider that incident resolved.","created_at":"2026-02-11T16:39:56Z","display_at":"2026-02-11T16:39:56Z","incident_id":"01KH6GAF2H7MYYY09MAQ6KTW64","status":"resolved","updated_at":"2026-02-11T16:44:27Z"},{"id":"01KH6JC5KE5SNN36Y6ENQY8BPM","body":"We had a temporary huge spike in usage, we are working on a fix to ensure such spikes are absorbed more easily.","created_at":"2026-02-11T14:41:07Z","display_at":"2026-02-11T14:41:07Z","incident_id":"01KH6GAF2H7MYYY09MAQ6KTW64","status":"identified","updated_at":"2026-02-11T14:41:07Z"},{"id":"01KH6GAF2HB660H2YMCQPFTMAV","body":"We are noticing an increase in our response times and are currently investigating that issue.","created_at":"2026-02-11T14:05:14Z","display_at":"2026-02-11T14:05:14Z","incident_id":"01KH6GAF2H7MYYY09MAQ6KTW64","status":"investigating","updated_at":"2026-02-11T14:05:14Z"}]},{"id":"01KABF09ME59B3JST1JAHAN3X9","name":"Cloudflare is experiencing issues","status":"resolved","created_at":"2025-11-18T12:28:32Z","updated_at":"2026-03-11T15:25:14Z","resolved_at":"2025-11-18T18:34:26Z","impact":"minor","page_id":"01JV1WR12HAKF6Z9DJKMB0JAHM","incident_updates":[{"id":"01KAC3Y8YHFNH34B2RFH1SVC5F","body":"Cloudflare seems to have resolved the issue and our external providers should be back to normal.\n\nPlease note that comments sent through Siit that were supposed to be escalated during the outage won't be backfilled, while comments on the external providers should be backported during our automatic syncs during the day.","created_at":"2025-11-18T18:34:26Z","display_at":"2025-11-18T18:34:26Z","incident_id":"01KABF09ME59B3JST1JAHAN3X9","status":"resolved","updated_at":"2025-11-18T18:34:26Z"},{"id":"01KABF09MEWB10RN6C0A6SM7QG","body":"Cloudflare is experiencing network issues, this might impact synchronisation capabilities to most of our external Ticketing \u0026 HRIS integrations.\n\nhttps://www.cloudflarestatus.com/","created_at":"2025-11-18T12:28:32Z","display_at":"2025-11-18T12:28:32Z","incident_id":"01KABF09ME59B3JST1JAHAN3X9","status":"identified","updated_at":"2025-11-18T12:58:35Z"}]},{"id":"01K80DJ6MKJ817ZFHDTHYPAXYN","name":"Slack and external ticketing escalation disreptencies","status":"resolved","created_at":"2025-10-20T09:00:19Z","updated_at":"2026-03-11T15:25:14Z","resolved_at":"2025-10-21T08:23:21Z","impact":"major","page_id":"01JV1WR12HAKF6Z9DJKMB0JAHM","incident_updates":[{"id":"01K82XV7G9SN2N2Q1V55ZPHTDQ","body":"AWS mitigated the issues on us-east-1 affecting some of our providers.","created_at":"2025-10-21T08:23:21Z","display_at":"2025-10-21T08:23:21Z","incident_id":"01K80DJ6MKJ817ZFHDTHYPAXYN","status":"resolved","updated_at":"2025-10-21T08:23:21Z"},{"id":"01K80RRNJ0QJ04FM4Z6M62DVBV","body":"The outage seems to have been resolved by AWS and our providers are getting back online.","created_at":"2025-10-20T12:16:05Z","display_at":"2025-10-20T12:16:05Z","incident_id":"01K80DJ6MKJ817ZFHDTHYPAXYN","status":"monitoring","updated_at":"2025-10-20T12:16:05Z"},{"id":"01K80DJ6MKTB68P0N0CZQGCS36","body":"An issue is currently affecting **AWS**'s _us-east-1_ region.\n\nSince most of our infrastructure is not located in that region our platform is not directly affected but you might encounter issues trying to use our Slack Bot ([Cf Slack incident](https://slack-status.com/2025-10/51d84290cf5c8e22)) or when syncing message between Siit and some external providers depending on your data residency.","created_at":"2025-10-20T09:00:19Z","display_at":"2025-10-20T09:00:19Z","incident_id":"01K80DJ6MKJ817ZFHDTHYPAXYN","status":"identified","updated_at":"2025-10-20T09:00:19Z"}]},{"id":"01K6WS65RN3996D88J56XE85D4","name":"Analytics current not being up-to-date","status":"resolved","created_at":"2025-10-06T12:50:48Z","updated_at":"2026-03-11T15:25:14Z","resolved_at":"2025-10-07T18:25:02Z","impact":"minor","page_id":"01JV1WR12HAKF6Z9DJKMB0JAHM","incident_updates":[{"id":"01K6ZYPW1KDZFF65R55Q6A75AV","body":"The incident is now resolved.","created_at":"2025-10-07T18:25:02Z","display_at":"2025-10-07T18:25:02Z","incident_id":"01K6WS65RN3996D88J56XE85D4","status":"resolved","updated_at":"2025-10-07T18:25:02Z"},{"id":"01K6WS65RNPE9TKABQZQD6W5EN","body":"A technical issue is currently affecting our analytics dashboards: Data is only displaying through last Thursday.\n\nA fix has been implemented and is now processing the missing data. We expect all data to be fully back to normal by tomorrow morning.","created_at":"2025-10-06T12:50:48Z","display_at":"2025-10-06T12:50:48Z","incident_id":"01K6WS65RN3996D88J56XE85D4","status":"monitoring","updated_at":"2025-10-06T12:50:48Z"}]},{"id":"01K5BS6HPFRDFZF6445VF5KNZB","name":"Request conversation cannot open in certain cases","status":"resolved","created_at":"2025-09-17T12:08:13Z","updated_at":"2026-03-11T15:25:14Z","resolved_at":"2025-09-17T14:40:51Z","impact":"major","page_id":"01JV1WR12HAKF6Z9DJKMB0JAHM","incident_updates":[{"id":"01K5C3DSHB2H5QHT3FHS9GRK6R","body":"This incident has been resolved.","created_at":"2025-09-17T15:06:56Z","display_at":"2025-09-17T14:40:51Z","incident_id":"01K5BS6HPFRDFZF6445VF5KNZB","status":"resolved","updated_at":"2025-09-18T13:07:05Z"},{"id":"01K5C007JQW0T41GM8SKQ34CJ7","body":"We are continuing to monitor for any further issues.","created_at":"2025-09-17T14:07:06Z","display_at":"2025-09-17T13:24:49Z","incident_id":"01K5BS6HPFRDFZF6445VF5KNZB","status":"monitoring","updated_at":"2025-09-18T13:07:05Z"},{"id":"01K5BWHE0JF0Z4N29PFKJMZQRQ","body":"A fix has been implemented and we are monitoring the results.","created_at":"2025-09-17T13:06:36Z","display_at":"2025-09-17T12:51:31Z","incident_id":"01K5BS6HPFRDFZF6445VF5KNZB","status":"monitoring","updated_at":"2025-09-18T13:07:05Z"},{"id":"01K5BS6HPF1BPK4VS9SA4A4HC4","body":"We've noticed that trying to open some conversation in the admin dashboard led to an error in some case. We're implementing a fix and will have it fixed asap.","created_at":"2025-09-17T12:08:13Z","display_at":"2025-09-17T11:38:59Z","incident_id":"01K5BS6HPFRDFZF6445VF5KNZB","status":"identified","updated_at":"2025-09-18T13:07:05Z"}]},{"id":"01K22A8PR4A3EWK0R6HQ340YHN","name":"Application responding slowly","status":"resolved","created_at":"2025-08-07T13:07:00Z","updated_at":"2026-03-11T15:25:14Z","resolved_at":"2025-08-07T16:02:37Z","impact":"minor","page_id":"01JV1WR12HAKF6Z9DJKMB0JAHM","incident_updates":[{"id":"01K22MGBN121YXXZGJBG8WBY35","body":"This incident has been resolved.","created_at":"2025-08-07T16:05:57Z","display_at":"2025-08-07T16:02:37Z","incident_id":"01K22A8PR4A3EWK0R6HQ340YHN","status":"resolved","updated_at":"2025-09-18T13:07:05Z"},{"id":"01K22DMMY3YDNKM2Q0T05F2KE4","body":"A fix has been implemented and we are monitoring the results.","created_at":"2025-08-07T14:05:57Z","display_at":"2025-08-07T13:37:46Z","incident_id":"01K22A8PR4A3EWK0R6HQ340YHN","status":"monitoring","updated_at":"2025-09-18T13:07:05Z"},{"id":"01K22A8PR4BK2HYY1ZJ0DCYSTB","body":"We notice a higher-than-usual load on our Database, the issue has been identified and we're pushing a fix","created_at":"2025-08-07T13:07:00Z","display_at":"2025-08-07T12:57:50Z","incident_id":"01K22A8PR4A3EWK0R6HQ340YHN","status":"identified","updated_at":"2025-09-18T13:07:05Z"}]},{"id":"01K06W6JTHECCA7HX3RPTZQ71F","name":"Slack submit request modal issue","status":"resolved","created_at":"2025-07-15T11:05:59Z","updated_at":"2026-03-11T15:25:14Z","resolved_at":"2025-07-15T14:24:06Z","impact":"none","page_id":"01JV1WR12HAKF6Z9DJKMB0JAHM","incident_updates":[{"id":"01K07A1JS0EMKSNVXVDKPQY3DP","body":"This incident has been resolved.","created_at":"2025-07-15T15:07:55Z","display_at":"2025-07-15T14:24:06Z","incident_id":"01K06W6JTHECCA7HX3RPTZQ71F","status":"resolved","updated_at":"2025-09-18T13:07:06Z"},{"id":"01K076HE60RBJZEQMTH379YVP1","body":"Slack seem to have implemented a \"fix\", customers might need to hard reload their Slack client: \"We've rolled back the change that caused the issue and verified the fix in our dev and test environments. If you’re still encountering any trouble, please reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux).\" (cf https://slack-status.com/2025-07/1ce16e396a56dcf8)","created_at":"2025-07-15T14:06:40Z","display_at":"2025-07-15T13:43:30Z","incident_id":"01K06W6JTHECCA7HX3RPTZQ71F","status":"monitoring","updated_at":"2025-09-18T13:07:06Z"},{"id":"01K06W6JTHG0Z49KN9FV6TC0XJ","body":"An issue is currently affecting Slack (https://slack-status.com/2025-07/1ce16e396a56dcf8) and you might encounter errors when trying to open a \"New Request\" popup due to this.\nServices loading custom forms should specifically be impacted.","created_at":"2025-07-15T11:05:59Z","display_at":"2025-07-15T10:51:03Z","incident_id":"01K06W6JTHECCA7HX3RPTZQ71F","status":"identified","updated_at":"2025-09-18T13:07:06Z"}]},{"id":"01JWVC5JE8V0EPTS153G8ZXTW6","name":"Website unavailable","status":"resolved","created_at":"2025-06-03T17:07:04Z","updated_at":"2026-03-11T15:25:14Z","resolved_at":"2025-06-03T20:02:24Z","impact":"none","page_id":"01JV1WR12HAKF6Z9DJKMB0JAHM","incident_updates":[{"id":"01JWVPG4DAE14JYZWT49Z0WS2J","body":"This incident has been resolved.","created_at":"2025-06-03T20:07:36Z","display_at":"2025-06-03T20:02:24Z","incident_id":"01JWVC5JE8V0EPTS153G8ZXTW6","status":"resolved","updated_at":"2025-09-18T13:07:06Z"},{"id":"01JWVFHVKT3ZMGMFEF626957RE","body":"A fix was implemented by the provider and is propagating","created_at":"2025-06-03T18:06:13Z","display_at":"2025-06-03T17:58:32Z","incident_id":"01JWVC5JE8V0EPTS153G8ZXTW6","status":"monitoring","updated_at":"2025-09-18T13:07:06Z"},{"id":"01JWVC5JE81YC713K91N01RN05","body":"An issue is affecting our website provider (www.siit.io). Our app is still accessible using the following link: https://app.siit.io","created_at":"2025-06-03T17:07:04Z","display_at":"2025-06-03T16:14:44Z","incident_id":"01JWVC5JE8V0EPTS153G8ZXTW6","status":"identified","updated_at":"2025-09-18T13:07:06Z"}]},{"id":"01JVVQE77JKA3QFA8MAPZQF2X2","name":"AI unresponsive","status":"resolved","created_at":"2025-05-22T10:08:20Z","updated_at":"2026-03-11T15:25:14Z","resolved_at":"2025-05-22T11:42:44Z","impact":"major","page_id":"01JV1WR12HAKF6Z9DJKMB0JAHM","incident_updates":[{"id":"01JVVYAXCWX8T7QTRFSJR9ATC4","body":"This incident has been resolved.","created_at":"2025-05-22T12:08:52Z","display_at":"2025-05-22T11:42:44Z","incident_id":"01JVVQE77JKA3QFA8MAPZQF2X2","status":"resolved","updated_at":"2025-09-18T13:07:06Z"},{"id":"01JVVTVCS5ND3S0P4S5X3W74GA","body":"The fix implemented by the provider a few minutes ago seems to have reduced the number of failed requests on our end","created_at":"2025-05-22T11:07:58Z","display_at":"2025-05-22T10:16:42Z","incident_id":"01JVVQE77JKA3QFA8MAPZQF2X2","status":"monitoring","updated_at":"2025-09-18T13:07:06Z"},{"id":"01JVVQE77JZJ3W6B9KE6VTEMPT","body":"Our customers using OpenAI models are currently facing unresponsiveness from their chatbot due to an OpenAI downtime: https://status.openai.com/incidents/01JVVNX7CF8P8YFZ3GKEJP9ED3","created_at":"2025-05-22T10:08:20Z","display_at":"2025-05-22T09:45:25Z","incident_id":"01JVVQE77JKA3QFA8MAPZQF2X2","status":"identified","updated_at":"2025-09-18T13:07:06Z"}]},{"id":"01JV1WR3H39715633HVVNDSEXM","name":"Issue with one of our database","status":"resolved","created_at":"2025-05-12T09:20:52Z","updated_at":"2026-03-11T15:25:14Z","resolved_at":"2024-06-03T11:29:46Z","impact":"major","page_id":"01JV1WR12HAKF6Z9DJKMB0JAHM","incident_updates":[{"id":"01JV1WR3H31XHW523J4JZM4EZR","body":"This incident has been resolved.","created_at":"2025-05-12T09:20:52Z","display_at":"2024-06-03T11:29:46Z","incident_id":"01JV1WR3H39715633HVVNDSEXM","status":"resolved","updated_at":"2025-09-18T13:07:06Z"},{"id":"01JV1WR3H3GHKZZWSCZZZ6W9JD","body":"A fix has been implemented and we are monitoring the results.","created_at":"2025-05-12T09:20:52Z","display_at":"2024-06-03T10:37:34Z","incident_id":"01JV1WR3H39715633HVVNDSEXM","status":"monitoring","updated_at":"2025-09-18T13:07:06Z"},{"id":"01JV1WR3H3DHB0NFE0H6KWMKYH","body":"We are continuing to work on a fix for this issue.","created_at":"2025-05-12T09:20:52Z","display_at":"2024-06-03T10:28:47Z","incident_id":"01JV1WR3H39715633HVVNDSEXM","status":"identified","updated_at":"2025-09-18T13:07:06Z"},{"id":"01JV1WR3H3T2PGXHE2A7ZETSG6","body":"An issue is currently affecting one of our database. We're currently implementing a fix.","created_at":"2025-05-12T09:20:52Z","display_at":"2024-06-03T10:22:41Z","incident_id":"01JV1WR3H39715633HVVNDSEXM","status":"identified","updated_at":"2025-09-18T13:07:06Z"}]},{"id":"01JV1WR3SK3VCAYGEW8CFGFYJZ","name":"Siit AI Chatbot outage","status":"resolved","created_at":"2025-05-12T09:20:52Z","updated_at":"2026-03-11T15:25:14Z","resolved_at":"2023-11-08T20:45:42Z","impact":"major","page_id":"01JV1WR12HAKF6Z9DJKMB0JAHM","incident_updates":[{"id":"01JV1WR3SK1TCAP8S97FE1QA66","body":"This incident has been resolved.","created_at":"2025-05-12T09:20:52Z","display_at":"2023-11-08T20:45:42Z","incident_id":"01JV1WR3SK3VCAYGEW8CFGFYJZ","status":"resolved","updated_at":"2025-09-18T13:07:06Z"},{"id":"01JV1WR3SKAJWEK4SNBS9X30GP","body":"A fix has been implementing by our provider, we're monitoring to ensure our bot is fully recovered.","created_at":"2025-05-12T09:20:52Z","display_at":"2023-11-08T15:46:18Z","incident_id":"01JV1WR3SK3VCAYGEW8CFGFYJZ","status":"monitoring","updated_at":"2025-09-18T13:07:06Z"},{"id":"01JV1WR3SKAVTF784BDJ84PM3T","body":"Our Slack/Teams Chatbot is experiencing issue. The creation of requests using non-AI flow is not impacted.","created_at":"2025-05-12T09:20:52Z","display_at":"2023-11-08T14:40:36Z","incident_id":"01JV1WR3SK3VCAYGEW8CFGFYJZ","status":"identified","updated_at":"2025-09-18T13:07:06Z"}]},{"id":"01JV1WR42QXNB4HN1FXBYNTZ1K","name":"Investigating high number of errors in our Backend","status":"resolved","created_at":"2025-05-12T09:20:52Z","updated_at":"2026-03-11T15:25:14Z","resolved_at":"2023-05-30T23:07:11Z","impact":"critical","page_id":"01JV1WR12HAKF6Z9DJKMB0JAHM","incident_updates":[{"id":"01JV1WR42QW8RDBJF1MJ8RVHCP","body":"This incident has been resolved.","created_at":"2025-05-12T09:20:53Z","display_at":"2023-05-30T23:07:11Z","incident_id":"01JV1WR42QXNB4HN1FXBYNTZ1K","status":"resolved","updated_at":"2025-09-18T13:07:06Z"},{"id":"01JV1WR42Q75MSZSP4ENH7KWBX","body":"A fix has been implemented and we are monitoring the results.","created_at":"2025-05-12T09:20:52Z","display_at":"2023-05-30T23:04:16Z","incident_id":"01JV1WR42QXNB4HN1FXBYNTZ1K","status":"monitoring","updated_at":"2025-09-18T13:07:06Z"},{"id":"01JV1WR42QJHM7WN2TER4YBXMF","body":"Our hosting provider is currently experiencing major issues and our infrastructure remains down. We'll keep you posted.\n\nEdit: the issue has been identified by our provider, we're waiting for a fix on their end.","created_at":"2025-05-12T09:20:52Z","display_at":"2023-05-30T19:30:41Z","incident_id":"01JV1WR42QXNB4HN1FXBYNTZ1K","status":"identified","updated_at":"2025-09-18T13:07:06Z"},{"id":"01JV1WR42QQBGW9BC9SS9SRRMC","body":"We are currently investigating this issue.","created_at":"2025-05-12T09:20:52Z","display_at":"2023-05-30T18:30:27Z","incident_id":"01JV1WR42QXNB4HN1FXBYNTZ1K","status":"investigating","updated_at":"2025-09-18T13:07:06Z"}]}]}